👑 Privacy Policy & Terms of Service

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Last updated: October 2025

✨ Welcome to Steam Queen

At Steam Queen, your trust means everything.

We’re committed to protecting your privacy and ensuring every part of your experience — from collection to delivery — is handled with care, honesty, and respect.

📍 Based in Woodford, Essex

📞 07554 007026

📧 steamqueen2025@hotmail.com

🌐 www.steamqueen.co.uk

💛 Privacy Policy

🔸 Information We Collect

We only collect what’s necessary to provide your service, such as:

Name, address, email, and phone number

Payment details (for secure transactions)

Your service preferences (folding, hanging, etc.)

We never gather unnecessary data or share your details with anyone outside Steam Queen.

🔸 How We Use Your Information

Your information helps us to:

Arrange collections and deliveries

Process bookings and payments

Respond to your enquiries

Occasionally send service updates (only if you’ve opted in)

We never sell or rent your data — ever.

🔸 How We Protect It

All personal data is stored securely and accessed only by Steam Queen.

We take appropriate measures to prevent loss, misuse, or unauthorised access.

To request access, correction, or deletion of your details, contact:

📧 steamqueen2025@hotmail.com

🔸 Cookies & Website Tracking

Our website may use cookies for analytics and performance tracking.

These small files help us improve the site but do not store personal data.

You can disable cookies at any time through your browser settings.

🔸 Your Rights (GDPR Compliant)

You have the right to:

Access your data

Request correction or deletion

Withdraw consent at any time

👑 Terms of Service

🔸 Our Service

Steam Queen provides a professional ironing collection/delivery service throughout Woodford and nearby areas.

We handle every item with care using professional steam and pressing equipment.

🔸 Payments & Pricing

Payment is due upon completion (unless agreed otherwise).

Accepted: cash, card, or bank transfer.

Prices are clearly shown on

🔸 Cancellations

*Please give at least 24 hours’ notice if you need to cancel or reschedule your collection.

We’ll always do our best to accommodate you.

🔸 Damage or Loss

Every item is handled carefully. In the rare event of damage or loss, Steam Queen will fairly assess and compensate up to the reasonable value of the item or service.

🔸 Turnaround Times

Standard turnaround is 24–48 hours where possible.*

We’ll notify you promptly of any unexpected delays (such as weather or illness).

🔸 Property Rights

*/All goods remain the property of the client.

Steam Queen reserves the right to withhold items until payment has been made in full.

🔸 Updates

This policy may be updated occasionally to reflect new legal requirements or service changes.

The latest version will always be published on our website.

💛 Thank You

By using Steam Queen, you agree to these terms.

We appreciate your trust and promise to care for your garments as if they were our own.